Store Manager, Retail & Store Manager

What You’ll Do

• Lead by example on the sales floor, and create a welcoming, inclusive environment.
• Style customers, guide frame selection, and explain fix, lenses, and care in a clear friendly way.
• Build genuine relationships with regular customers and the local community.
• Handle customer issues and in-store escalation.

• Oversee and delegate daily operational tasks, including checking unfulfilled orders and coordinating packing to maintain a high standard of store presentation, cleanliness, merchandising throughout the day.
• Ensure daily opening and closing checklists are completed by the team to ensure the store is ready, clean, and on brand.
• Help manage orders that involve prescription lenses, stylist pull pickups and in-store pickups in coordination with our HQ team.
• Ensure accurate use of our POS system for sales, exchanges, returns, and special orders.
• Proactively monitor supplies and communicate needs so the store stays stocked.
• Schedule and review staff timesheets for accuracy.

• Support inventory counts, transfers, and restocks, monitor incoming shipments, and new releases to ensure timely and accurate product flow.
• Schedule and supervise inventory cycle counts and spot checks of low or negative stock.
• Help receive products shipments and maintain a well-organized stock room.
• Partner with HQ on product feedback, sell-through, and what customers are responding to.

• Lead, motivate, and develop a small team of retail associates.
• Set clear expectations for service, pace, professionalism and appropriate device usage.
• Create a positive, respectful environment where people feel supported and accountable.
• Manage the floor - delegating tasks, setting focus during slow times, and keeping energy high during busy ones.

• Keep clear, consistent communication with HQ and other teams as needed.
• Share feedback from customers and staff that can help improve our products, policies or experience.
• Support basic reporting on store performance and day-to-day wins, challenges, and needs.
• Owen end-of-day procedures including deposit reconciliation, cash variance reporting, and Shopify closeouts.
• Maintain compliance with company policies including gifting, discounts, returns, Rx processing and customer hand-offs.
• Ensure accurate Shopify order in timeline notes, staff tags, and communication for customer service team visibility.
• Report incidents, losses, or policy breaches immediately to HQ leadership.

• 4+ years of retail management experience (eyewear or fashion preferred).
• Strong organizational, communication, and leadership skills.
• Ability to multitask, delegate effectively, and maintain high standards under pressure.
• Passion for exceptional customer service.
• Familiarity with inventory systems, cash handling, and scheduling tools.

Salary: $35/hourly + commission + bonus