Front Desk Associate - Midtown East

Location: New York

The Core Power team is the heartbeat of the company. Wgether we can create an experience powerful enough to transform lives, including our own. We believe in the power of human connection, community, and going beyond the transactional to make a positive difference in people’s lives. Join our team and discover what happens when you ignite your intention to make a difference.

e prioritize our people first, and we are invested the employee experience so that toWe are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growingforwardand laughing together. These core values align us in service of Core Power’s higher purpose – to power love from the inside out. They are our guiding principles; internal agreements we make as a Core Power team about how we interact with each other and our students.

Living our core values means they guide all our activities, define our workplace culture, and ensure there are no missed opportunities to fulfill our higher purpose.
* Deliver a best-in-class welcome for new and returning students, including studio etiquette, class formats, intensity levels, and membership benefits.
* Build authentic, warm relationships with students and teachers.
* Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell thoughtfully when appropriate.
* Proactively manage class waitlists and ensure smooth check in flow.
* Support communication of studio updates, promotions, and facility issues to teachers and the Studio Experience Team (SET).
* Accurately reconcile rosters by verifying charges, supporting student needs or concerns, and completing roster close‑out processes.
* Passion for wellness, fitness, or yoga
* Warm, welcoming, high-energy demeanor
* Customer focused and community oriented
* Reliable, responsible, and consistent
* Strong communication and relationship building skills
* Demonstrate confidence and accuracy in running the point‑of‑sale (POS) system to support seamless student transactions.
* SET experience at Core Power as this role includes supporting studio cleanliness
* Hospitality background (fitness studios, salons, coffee shops, hotels)
* Retail sales experience
* Retail, rental, and water sales performance
* Mystery Shop experience scores
* Cleanliness and facilities
* Student experience and community engagement
* Hiring/retention performance for the role, including tenure and consistency of execution
* Part‑time; hours vary by studio schedule
* Requires early morning, evening, weekend, and/or holiday availability depending on studio needs
* Role may include approximately 20 hours per week as modeled in test forecasting
* Free All Access Membership - use anytime, in studio or online
* Free All Access Membership for a Plus One - bring someone along!
* Retail Discounts
* Continued Education Offerings
* Access to Employee Assistance Program (EAP)
* 1.5x Holiday Pay:
Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.
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