Wholesale Jewelry Account Manager; exp. Retail Stores req​/on-site Midtown

Wholesale Jewelry Account Manager (exp. working with major Retail Stores req. / on-site Midtown)

Our client in the jewelry wholesale industry is looking for a Jewelry Retailer Account Manager to add to their team in New York, NY. Reporting to the Managing Director, you will be responsible for expanding various aspects of eCommerce operations, managing a set of designated jewelry retailer accounts, and responding to inquiries in a timely manner, ensuring exceptional customer experience.

Location: Midtown Manhattan, New York
Benefits: Medical Insurance, 401k w/ 2% company match, Pre-Tax transit benefit, PTO, Holidays
Job Type: Full‑Time (On‑site)
Typical

Hours:

Monday – Friday, 9:00 am – 5:00 pm ET
Start Date: ASAP
Sponsorship: Not available
Base Pay Range: $70,000 – $90,000 per year

• Manage product listings and updates across assigned retailer portals
• Create product proposals and spec sheets for new opportunities
• Monitor and analyze account performance and growth trends
• Identify and pursue upsell and cross‑sell opportunities
• Ensure order fulfillment accuracy and troubleshoot issues
• Handle customer and retailer inquiries and product questions
• Reconcile data discrepancies and maintain product files
• Support eCommerce strategy and execution across platforms
• Coordinate with vendors and internal teams to load new items
• Research competitors and customer feedback to improve offerings

• 2+ years of jewelry retailer account management experience required
• Experience working directly with major jewelry retailers (retail stores) required
• Proficient with MS Excel and other technology platforms/software required
• Analytical skills to make sales and product recommendations required
• Highly organized and proactive, with a strong attention to detail required