Assistant, Site Merchandising

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Coach's Digital group presents rich and compelling brand experiences globally online through multiple web venues while consistently building brand awareness and maximizing eCommerce opportunities. The Assistant Manager of NA eCommerce Merchandising will support the team and tasks for site merchandising and execution of site strategies to help achieve the financial and performance targets for the business.

The successful individual will leverage their proficiency in ecommerce to...

• Own end-to-end management of the product catalog including set-up, upload, turning on, retiming and purging products from the database; maintain clear documentation and trackers
• Ensure all category and product refinements (filters, search, PDP details, etc.) are optimized, accurate and products are ready for merchandising
• Optimize inventory and sales by managing Coming Soon/Notify Me strategies
• Manage ecommerce photography and video tracking as well as asset uploads
• Support team with validating pricing changes and discount rates. Assist with site promotion preparation and communication
• Monitor site daily with a proactive and customer-centric mindset to identify bugs, feed issues, and inventory discrepancies; ensure issue resolution and escalation as needed
• Support weekly and ad-hoc site reporting (shop, customer journey, search) to identify business opportunities
• Participate in weekly team meetings with cross functional partners to better understand business results and inform future strategies
• Attend seasonal product walkthroughs to stay informed on primary product and marketing messages
• Keep a pulse on competitive landscape to identify site strategy opportunities

• Passion for eCommerce is a must
• Operational and organizational excellence
• Must have strong Excel skills (i.e. knowledge of vlookups and pivot tables)
• Outstanding attention to detail and accuracy required; a thirst for learning and success
• Technical aptitude and desire to learn new technologies including AI
• Demonstrate strong logical analysis and problem-solving skills
• Excellent communication skills and team-oriented mindset
• Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines across multiple work streams in a fast-paced environment

• Bachelors degree with a minimum of 1-2 years of professional experience in eCommerce or eCommerce merchandising, preferably fashion and/or retail background (or related industry)
• Demandware/SFCC/PIM or other site merchandising catalog experience

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't…