GUCCI Manager, Retail

Summary

We are looking for a Dream‑maker to help create the real fabric of Gucci. Together, we’ll break new ground in the fashion world and beyond.

The Retail Performance Manager is responsible for driving a consistent luxury experience standard across the Americas by translating brand service standards, Voice of Client (VOC) insights, and retail performance data into clear, actionable strategies that drive commercial impact. Working cross‑functionally with Market Leaders, Retail Training, Retail Operations, and Client Engagement, this position ensures Gucci’s luxury service standards and retail enablement tools are seamlessly embedded into daily store routines and reinforced through governance frameworks.

The role also oversees regional VOC programs, adoption of retail enablement tools, and initiatives that strengthen service behaviors, elevate the client experience, and drive measurable performance.

The ideal candidate brings a structured, analytical, and execution‑focused mindset with a strong background and deep understanding of the luxury retail environment, sales floor dynamics, and the behaviors that drive commercial success.

• Embed Gucci’s client experience and luxury service standards into daily store execution, ensuring consistent delivery across markets
• Translate global and regional client experience expectations into clear, measurable, and observable behaviors
• Partner cross‑functionally with Commercial Leaders, Retail Training, Retail Operations, and Client Engagement to operationalize standards through tools, routines, and field execution

• Oversee regional Mystery Shopping and NPS programs to assess the standard of luxury retail execution and client experience
• Synthesize qualitative client experience feedback and quantitative data to identify gaps and priorities at market and store level
• Create action plans leveraging VOC feedback and insights to drive improvement in client experience and store execution

• Own the regional governance for the suite of retail tools, dashboards, and platforms, ensuring alignment with global standards
• Drive adoption and consistent usage across markets, partnering with Commercial Leaders and field teams to embed tools into daily store routines
• Monitor utilization and impact, translating regional store feedback into structured recommendations for the global team

• Activate regional recognition programs and commercial contests aligned to strategic commercial and client experience priorities
• Oversee end‑to‑end execution, including framework, tracking, communication, and prize fulfillment
• Analyze program effectiveness to identify winning behaviors, measure commercial impact, and build a scalable playbook for future initiatives

• 5-7+ years of experience in luxury retail, with direct experience in store management, client experience execution, and regional or field‑facing roles
• Deep understanding of luxury service standards, omnichannel client experience, and sales floor dynamics that drive measurable commercial impact
• Strong analytical capability to interpret qualitative and quantitative data, derive insights, identify opportunities, and create action plans
• Proven track record of cross‑functional project management success, rolling out retail initiatives, tools, and frameworks across markets
• Exceptional communication and stakeholder management skills, with the ability to influence decision‑making and drive organizational change
• Demonstrated ability to partner with and influence Store Directors, Market Directors, Commercial Leadership, and field‑facing retail partners
• Highly organized with strong attention to detail and an entrepreneurial, continuous improvement mindset

• Qualified candidates must have the proper work authorization to work in the United States

Our Gucci community is committed to a culture of inclusivity and accessibility in all aspects of the employee life cycle. If you need a reasonable accommodation during the application or interview process, please email acc and provide your contact information, the role you have applied to, and the nature of your accessibility issue. Only send requests for reasonable accommodations.

A reasonable estimate of the current base salary range is $110,000 to $120,000.

EOE M/D/F/V

Regular

Full time

Gucci America Inc.