Supervisor, Retail, Retail & Store Manager

Supervisor, Specialty

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. The successful individual will leverage their proficiency in retail to support store operations, client relationships, and sales growth.

• Clientele development through coaching the team on proactive client outreach and building relationships with new clients.
• Partner with Store Leader (SL) to develop business‑driving initiatives that build repeat business or attract new customers to the store.
• Ensure each associate actively utilizes their client book to generate increased sales through monthly client book reviews and outreach evaluation.
• Ensure team compliance with all clientele standards and the thank‑you note program.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment; provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Assist SL with the achievement of financial success through improvement of measurable results that positively impact store performance.
• Assume the SL role in the manager’s absence.
• Lead by example with the achievement of personal sales goals.
• Educate the team on sales plans, personal goals, measurable stats, and coach them to maximize business.
• Network in the community to ensure open positions are filled efficiently with minimal impact on the business.
• Conduct ongoing review and assessment of employee performance.

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards meet brand consistency goals.
• Implement visual merchandising directives and maintain store presentation standards.
• Communicate merchandise sell‑through, stock position, business trend information, product issues, and customer feedback to SL to increase customer service and sales.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Assist SL with maintaining the payroll budget by managing schedules and making necessary adjustments.
• Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect inventory and assets.
• Accurately process all POS transactions to maintain inventory integrity.

• Minimum 3 years management experience in a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.
• Professional sales development and exceptional interpersonal skills.
• Strong leadership qualities; ability to communicate effectively with all organization levels and the client base.
• Ability to analyze selling reports, identify business trends, and react quickly to business needs.
• Comfortable making decisions and mediating conflict within a team environment.
• Proficiency in windows‑based software such as Excel, Word, and Outlook.

• Available to work store schedule, including evenings and weekends.
• Standing for extended periods of time.
• Ability to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Drive for Results:
  Consistently one of the top performers; bottom‑line oriented; pushes self and others for results.
• Customer Focus:
  Dedicated to meeting internal and external customer expectations; gains trust and respect.
• Creativity:
  Generates unique ideas and connects previously unrelated concepts.
• Interpersonal Savvy:
  Builds appropriate rapport with all people; uses diplomacy and tact.
• Learning on the Fly:
  Learns quickly, embraces change, and experiments to find solutions.
• Perseverance:
  Pursues tasks with energy and persists despite resistance or setbacks.

• Strategic Agility:
  Sees ahead, anticipates consequences, and creates breakthrough strategies.
• Developing Direct Reports and Others:
  Provides challenging tasks, holds development discussions, and creates effective career plans.
• Building Effective Teams:
  Fosters morale, shares wins, encourages open dialogue, and cultivates team belonging.

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City

Job Segment: Loss Prevention, Outside Sales, Merchandising, Retail, Sales