Regional Retail Success Manager

Regional Retail Success Manager (Northeast)

Reliable access to a personal vehicle is required. This role will support retail partners across the Northeast region of the U.S., with frequent in‑person coverage of New York City and surrounding markets.

At ZBiotics, we make genetically engineered probiotics that improve daily life. We are a team of motivated, down‑to‑earth people driven by science and by putting customers first. As the first company to bring GMO probiotics to market, we’re committed to setting a new standard for transparency, quality, and innovation.

As our product’s popularity expands beyond DTC, we’re rapidly scaling into physical retail channels across the country. As we grow into more brick‑and‑mortar locations, we're looking for a Regional Retail Success Manager to ensure our New York area retail partners and their customers have exceptional experiences with our brand and products.

This role is for someone who thrives in a field‑based environment, loves building authentic relationships with retail teams, and is energized by the challenge of bringing a science‑first, premium consumer brand to life in stores. You'll be the trusted face of ZBiotics for stores across the country, ensuring our products are positioned for success while gathering insights that drive our broader retail strategy.

As a Regional Retail Success Manager, you will be the bridge between our brand and the retail shelf. You will be the trusted ZBiotics partner for our most important retailers, transforming their staff into brand evangelists and ensuring every customer interaction on the store floor is exceptional. You'll build and maintain strong relationships with store teams, ensure optimal product placement and presentation, and create authentic excitement around our revolutionary products.

Your work directly impacts sales velocity, brand perception, and our ability to expand into new retail channels.

Reporting to the Senior Retail Program Manager, you'll serve as a critical source of market intelligence, helping shape our strategy for how we approach retail expansion nationwide. As we expand, your field expertise will directly inform how we grow into restaurants and hospitality.

• You are a "Builder" who thrives in ambiguity and loves creating structure and process where none exists. You see a blank slate as an opportunity to design a better way of doing things.
• You are a natural "Connector" who builds genuine, lasting relationships effortlessly. You are just as comfortable talking strategy with a store manager as you are training a new stock associate.
• You are obsessively organized and view logistics not as a chore, but as a puzzle to be solved for maximum efficiency. You excel at managing multiple projects and priorities across a wide geographic area.

• Build authentic, lasting relationships with store managers, associates, and decision‑makers through regular in‑person visits.
• Visit priority locations from weekly to monthly based on strategic importance, optimizing travel routes and schedules for maximum efficiency.
• Maintain ongoing, relevant knowledge of our products and the science behind how they work and are developed.
• Deliver clear narratives that educate retail staff about ZBiotics products, science, and benefits through authentic conversations and presentations, dynamically adapted to support retail associate capacity.
• Create genuine enthusiasm for our products and brand, sharing samples, gifts, and relevant sales strategies.

• Serve as the primary point of day‑to‑day contact for a portfolio of retail accounts, providing an avenue for responsive support and feedback and connecting with solutions to problems.
• Take ownership of the in‑store, customer experience by ensuring displays are clean, properly stocked, and visually compelling.
• Equip retail teams with the tools and resources they need to enable them to represent ZBiotics products and branding effectively.
• Monitor product placement, shelf presence, and promotional performance, taking corrective action or…