North Face: Store Manager - Broadway Soho

Store Manager

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values.

Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.

• Held accountable for achieving store sales goalsand promoting productivitythroughmeasurement and monitoring of progress and results against key targets
• Promote excellence in customer serviceby modeling brand specific service standards,monitoring and responding to customer feedback,and ensuring the team is engaging with each customer to create an authentic brand experience.
• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
• Supports store marketing events and grows relationships in the community to generate brand awareness,drive trafficby seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
• Maintain store inventory through proper shipping and receiving procedures.
• Select, hire and develop a high performing team
• Build an active talent community and network
• Responsible for development of staff:
• Actively communicate and maintain succession plans for staff
• Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
• Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

• 3+ years of multi-unit leadership or store management experience
• People and performance management experience
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Demonstrated ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team
• Ability to plan and drive results while balancing shifting priorities
• Excellent verbal and written communication skills
• Ability to build, lead and manage a high performing team
• Excellent decision making ability in a fast-paced environment
• Able to meet performance expectations
• Detail oriented and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

• High volume/high complexity retail experience
• Associate Degree (AA) or equivalent from two-year college or technical school Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
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