Tiffany & Co. Retail Learning Coach

Responsibilities Performance-Based Coaching

• Work directly with Client Advisors and Team Managers on the sales floor, leading in-the-moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
• Measured by Key Performance Indicators, including (but not limited to): sales (core focus), AUR, Conversion, Mystery Shop, Net Promoter Scores, Client relationships, clienteling and appointments.

• Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
• Motivate and inspire the team to strive for excellence, and reach their potential, through consistent, daily behaviors.
• The Coach will work with Store Directors and Team Managers to help develop 30-60-90 coaching plans for mid-to-low performers.
• In partnership with Team Manager:
  • Determine approach to drive the performance and behaviors of identified individuals.
  • 1:1 coaching on the sales, in store, and sit on one-to-one Team Manager led touch bases.
  • Monitor progress and tracking weekly, monthly, in conjunction with the 30-60-90 for each Coachee.

Team Manager & Store Director ultimately accountable for the follow up and consistency of behaviors for Coachee overall.

• Ensure training programs translate to in store, daily behaviors.
• Assess post-training application and work with store leaders evolve behaviors.
• Determine needs at a store and one to one employee level to target needs.
• Identify sales floor based, skill building exercises and workshops (micro lessons) to practice skills & behaviors as per Tiffany & Co. programs and resources.
• Drive adoption of Tiffany Wonder eLearning platform and application of knowledge to role.
• Participate and attend training sessions, to understand sustainment required in store.

Requirement of leading classroom facilitation limited in this role; needs determined in partnership with North America Retail Excellence Learning strategy.

• Ensure adoption and application of Tiffany & Co. Client Experience and Selling expectations.
• Assimilation of new Client Advisors in role.
• Support facilitation of onboarding for designated stores on a quarterly basis.

• Minimum 3-5 years of prior retail experience in luxury environment or elevated client-related experience. Prior roles should include sales and people leadership (example: Team Manager, Store Director, Multi site / Market Business Partners).
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Proven track record in sales, client relationships & loyalty, leading teams, and performance based coaching.
• Inspiring and trusted leader, able to guide, empower and support teams.
• Proven ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs.
• Ability to assess retail kpi's and their correlation to coachable behaviors.
• Organized and efficient, with experience in driving change, tracking results and behavior impact.
• Show attentive listening with interpersonal skills and communicative optimism.
• Ability to facilitate and present, effectively communicate and influence outcomes.
• Networking, leadership and interpersonal skills.
• Flexibility to work varied shifts, including days, nights, weekends, and holidays.

The hiring range for this position ranges from $,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience.