Boutique Coordinator - WRTW​/Shoes, Maison Madison

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as part of the New York City Region. This position reports to the WRTW/Shoes Floor Director and primarily works within the Sales Team to support the client experience.

The primary responsibilities of the Boutique Coordinator are to support the overall sales operations of the boutique, especially the WRTW and Shoes Department, by maintaining an organized system of sales receipts, performing coordination and administrative duties, filing and completing related forms.

• Organize all WRTW/Shoes sales receipts and conduct daily audits in partnership with management.
• Perform inventory stock counts and assist with reconciliation for all WRTW/Shoes floor métiers.
• Copy, sort, and file records related to WRTW/Shoes sales activities and transactions.
• Ensure that all WRTW/Shoes special orders are entered during ALC season and communicate with the sales team once orders arrive in store.
• Support all areas of merchandise flow, including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing.
• Assist in maintaining WRTW/Shoes visual merchandising standards to company expectations.
• Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays.
• Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors, and options.
• Assist in delivering WRTW/Shoes product between floors as needed for clients, associates, or backstocking.
• Ensure all merchandise is stocked and replenished on each sales floor efficiently and precisely.
• Work with the Inventory Control team to reticket merchandise returns daily and quickly return items to floor or stock.
• Participate in store inventory, cycle counts, and manual counts.
• Work across multiple floors and product category areas to support client and sales team requests.
• Assist the selling team with stock and size questions as needed.
• Organize stock to optimize workflow, space utilization, and sales objectives.
• Complete operational tasks related to inventory, transfers, and other assigned tasks.
• Support the shipping and receiving team with daily new receipts by placing incoming stock in appropriate stockrooms following established standards.
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
• Perform all other duties assigned by the supervisor.

• Professional who is detail oriented with a sense of urgency.
• Supports an environment of teamwork, trust, and collaboration.
• Excellent organizational skills and attention to detail.
• High level of internal and external customer service.
• Strong communication skills with a gracious and warm approach.
• Adaptable and flexible scheduling to meet business needs.
• Proficient with POS systems and Microsoft Office Suite (Outlook and Excel).
• Ability to work a flexible schedule according to business needs.
• Ability to lift up to 25 pounds without assistance.

The hourly range for this position is $24.77 - $27.12. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off: annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time.
• Paid parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful…