Per Diem Dispensary Floating Associate

Program: Dispensary

Department: Dispensary

Reports To: Budmaster Store Manager, Co-Manager, Assistant Managers

Supervises: NA

Location: 750 Broadway, NY, NY 10003

Salary Range: $/hr.

FLSA: Non-Exempt

The Dispensary Floating Associate is responsible for providing our customers with extraordinary experience(s) as well as maintaining inventory integrity in our BOH and Stock area. While the main work location for the role is BOH, we will train this role to fill-in or float in the following areas, as needed: retail front of house, delivery. Given the unique expertise of the role and special digital/data expertise, the floating associate will fill-in areas that have data/digital implications first: pick-up, dispatch, etc.

Like all team members, the Floating Associates are expected to contribute to making their Dispensary a climate that encourages forward-thinking, embraces inclusion, and practices generosity of spirit. The Floating Associate will also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Primary:

• Categorize products in the POS system, ensure listings are accurate, and ensure data integrity.
• Prepare/stage back of house for daily sales process.
• Process weekly cycle counts.
• Work with management to predict and anticipate floating needs for the day/week.
• Comply with all BOH policies and procedures; recommends changes/improvements.
• When needed, assist in the front of the house – with a focus on pick-ups (but available for all registers).
  • Provide knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Cannabis products offered.
  • Ensures customer questions or concerns are resolved quickly, completely, and discreetly. Communicate any requests or unresolved concerns to management immediately.
  • Add customers to loyalty database and offer memberships to all customers.
• When needed, assist with delivery – with a focus on dispatch and customer calls (but available for all delivery roles).
• Ensure inventory stock matches delivery requirements and pack orders.
• Follow scheduled route for daily deliveries and ensure products are delivered in a timely manner. Read maps or set GPS to determine and track daily route.
• Load and organize product inventory from Dispensary into your delivery bag.
• Always keep delivery bag organized, clean, and tidy.
• Make sure inventory matches manifest (accompanying shipping document).
• Scan or write in confirmation of delivery upon arrival to recipient client.
• Collect signature and/or payments at delivery locales.
• Check in with Dispensary on delivery progress as needed.
• Report any accidents or transportation issues encountered while in route, to supervisors. Follow laws and regulations of the road always.
• Follow all company and state enforced safety requirements for loading and unloading product.
• Pick up and accurately inventory return shipments from the retail locations.
• Responsible for maintaining brand standards and store operations. (daily sweeping, mopping, organizing, sanitizing as needed throughout the duration of their shifts)
• Actively promote Housing Works mission at all stations and at all times.
• Perform all other duties as directed by supervisor and/or executive management
• Participate in Housing Works direct action (advocacy events); 3 in person and 4 alternative (email/phone zaps).

Secondary:

• Be open to working in different departments within the dispensary as business needs require.
• Must be available on Fridays and as needed.
• Clean and organize the dispensary as directed by management.
• Ensure store is in compliance with all branding guidelines, including but not limited to signage, brochures, and promotional events.
• Promote a positive work-atmosphere by communicating with coworkers, supervisors, and customers cordially and effectively.
• Actively seek tasks within the dispensary and be a team player supporting Housing Work's mission and initiatives.

• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing…