Asset Protection Lead — NYC Retail Security

American Girl NYC – Asset Protection Lead (New York, NY)

Pay range: USD $21–$24 per hour (hourly rate based on education, skills, and experience).

The Asset Protection (Lead) position is part of the American Girl New York City retail store team. A valid NYS security license is required.

The American Girl New York City retail store is looking for a dynamic individual to serve as a Asset Protection (Lead), who is committed to maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek is able to multi‑task, has outstanding communication skills, and exhibits a high level of compassion and understanding while maintaining a professional detachment.

• Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly and professional business manner and the skill set to diffuse escalated situations.
• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees; lead by example.
• Demonstrate an awareness and understanding of all company, store and department policies and procedures. Additionally, coach and advise Asset Protection Associates of the execution of their responsibilities.

• One to two years of loss prevention, law enforcement, criminal justice, military or security experience, preferred.
• State specific license, is required.
• Working knowledge of Microsoft Word, Excel and Outlook software programs, preferred.
• Demonstrated ability working with a broad and diverse workforce and customer base, including working with children, preferred.
• Must be available to work evening, weekend, and holiday shifts.

The hourly rate for this position is between $21–$24 per hour.

Hourly rate is based on a candidate's education, skills, and experience.

Mattel is an affirmative action/equal opportunity employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.