Retail Associate

Location:

1500 Broadway, New York, NY 10036

Company:
Carlo’s Bakery

Job Type: Full Time

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!

As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store always looks great
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weigh, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor

“Hi, Welcome to Carlo’s Bakery.” “How may I help you?” “Sir” “Ma’am” “Miss” “Please” “Thank you!” “Please visit us again!”

• High school diploma or equivalent is required
• Experience in a similar customer focused work environment is preferred
• Ability to work well in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
• (NJ locations only) Serve Safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
• A passion for cake!

• Opportunity to grow with an internationally recognized brand.
• Friendly and collaborative work environment.
• Hands-on experience in the baking industry.
• Employee discounts on our famous baked goods.