Department Supervisor - Poughkeepsie Galleria

Department Supervisor - Poughkeepsie Galleria

Full-time

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

• Support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify commercial opportunities and work with your Department Manager to act on them.
• Ensure your team actively promotes and sells products to customers.
• Ensure promotion of our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Maintain correct routines in fitting room and checkout, including transactions, returns and exchanges.
• Handle all administrative routines for both people and operations correctly.

• Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.

• Share knowledge and skills with the store team.
• Collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback to learn, develop, and support each other.
• Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Maintain a clean and tidy sales floor and back-of-house, including stockroom areas.
• Ensure high-quality visual and commercial product presentation with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle – from delivery to presentation – and fitting room routines follow our standards and internal guidelines.
• Follow best practice for any in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain price signs in-store and throughout the sales floor/store per global and local strategies.
• Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Be responsible for opening and closing the store daily.

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• Achievement-oriented, motivated by performance and competition, and truly customer-centric.

Expected base salary range is $23.57 - $27.36 hourly.

EEOC Code: SLS – Pay Status:
Non-Exempt, Hourly.

We are committed to providing reasonable accommodations for applicants with disabilities.

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties or responsibilities assigned for this job at the company’s discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.