Joybird Design Sales Associate

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

• Open and close the store and perform other duties in the absence of management.
• Be assigned to open and close the store with store keys and alarm code.
• Perform daily sales reporting to the retail leadership.
• Oversee the sales floor during periods of high volume, provide support to the sales team and supervise to ensure that the store meets financial goals and that associates provide excellent service to guests.
• Effectively execute the Lead Sales Associate role, serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain the showroom’s design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow‑up, phone calls, and personalized outreach.
• Assist leadership in creating programs and initiatives to enhance customers’ experiences.
• Share valuable insight with product, marketing, and technology teams regarding customer needs and feedback.
• Listen to and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

This role supports retail store financial performance. Locations currently have annual targets between $5‑8M in annual sales.

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

• Passion for driving the customer service experience.
• As a Key Holder you exhibit an aptitude for managerial responsibilities.
• Knowledge of the furniture industry is a plus.
• Ability to work well independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills, both written and verbal.

No direct reports but is responsible for managing situations when the Store Leader (SL) and Assistant Store Leader (ASL) are not available. This role may serve as a mentor for Part‑Time Designers.

Able to routinely move objects weighing over 50 pounds and to understand safety requirements.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Base Compensation Range: $18 per hour.

Commission & Bonus:
Earn more with UNCAPPED commission on written sales – 2% on all sales.

Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals.

The Compensation Range is at least the local applicable minimum wage and up to the high‑earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education.

Weekly

Hours:

40.

Benefit offerings to employees and their families include:
Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9‑11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non‑exempt only) or state‑mandated sick time.

At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la‑z‑ or by calling .