Support Lead PT- Midtown

Location: New York

At Five Below our growth is a result of the people who embrace our purpose:
We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it.

It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Support Lead do?

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.

The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer:
Put the customer first and make a difference in people’s lives

Unleash Passion:
Check your ego at the door and do what you say you will doHold the Penny Hostage:
Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible:
Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career:
Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

Customer Service Organization Productivity Ability  to multi-task Follows Direction Professionalism Trainer /Developer/Motivator Communication Sales  Driver/Goal OrientedRESPONSIBILITIES:

Ensures all associates and managers are Wowing the Customer through personal contact with customers

Responsible for achieving CSAT score goals provided by the District Manager Responsible for leading Front End Operations Training the staff on the High Fives of Customer Service Ensures that each guest has a fast, friendly, checkout

Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times

Responsible for opening and closing store procedures

Assists with Front End Operations Responsible for performing SM duties in their absence

Assists in supervising all Associates Assists in training all Associates Assists in coaching all Associates Assists in developing all Associates Reviews all corporate communications and reacts accordingly

Partners with supervisors or corporate office regarding store issues

Drives store sales and controls expenses

Assists payroll process and ensures payroll is within budget

Assists in merchandising procedures

Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

Authorizes register functions including post voids, returns and discounts

Complies with Human Resources policies and procedures

Assists in receiving and stocking procedures

Unloads merchandise from trucks

Checks in shipments

Stages merchandise for the sales floor

Packs out merchandise

Assists front end and queue merchandising

Assists in driving Key Metrics:
Sales, ADS, CSAT Scores, and Expense Control Performs store maintenance including but not limited to taking…