Senior Specialist – Retail Training

Team for Career Site

Retail (office team)

As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the East Coast stores. Based in New York, you’ll work closely with Store Leaders, In-Store Trainers, and the East Coast Area Lead to implement learning strategies that drive business results and a premium customer experience. You will report directly to the Retail Training Lead – Americas.
With an elevated level of autonomy, you’ll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You’ll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while traveling regularly to stores across your assigned region.

• Manage the end-to-end execution of the area training strategy across East Coast stores, ensuring consistency, alignment, and impact
• Develop and design a strategic training calendar aligned with business goals, product launches, seasonality, and Premium Customer Service excellence initiatives ensuring relevance and scalability
• Lead the New Store Opening (NSO) and Permanent Store onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact
• Provide ongoing coaching and mentorship, developing key behaviors that elevate premium customer service standards and elevated rituals in partnership with the In-Store Trainers and store teams to enhance their performance and impact
• Assess and track store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders through our eLearning platform and other training programs
• Facilitate high-impact training sessions across formats: in-store, classroom, and virtual
• Act as a cultural carrier and change agent that is representative of On’s Spirits, culture of learning and development, and overarching mission across your region

• 4–5 years of experience in a retail training manager or area-level L&D role, with increasing levels of scope and responsibility
• Proven track record of leading successful training initiatives across an area with multiple store locations
• Comfortable working autonomously, managing time, priorities, and travel schedules independently
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
• Strong data literacy — able to interpret performance metrics and learning feedback to inform training actions
• Passionate about talent development, with a hands‑on, collaborative, and coaching-focused approach
• Creative and adaptable — able to develop impactful content with available tools (e.g., Google Suite, Digital Apps)
• Highly organized, proactive, and capable of managing multiple projects across locations simultaneously
• Excellent communication and interpersonal skills; fluent in English (Spanish is a plus)
• Willing and able to travel extensively within the East Coast and occasionally may need to travel within and outside the US (up to 40%)

You’ll be part of a collaborative regional training team, reporting to the Retail Training Lead Americas. You will be working closely with the Area Leader to drive training excellence across stores on the East Coast serving as the primary training point of contact for your territory. You will be partnering directly with store teams, In-Store Trainers, and cross-functional partners to bring global and regional training strategies to life.