Fulfillment Associate

Position Scope

The Fulfillment Associate will be responsible for handling the efficient processing of all outgoing e-commerce orders as well as incoming shipments by ensuring that orders meet quality standards, are packaged according to company guidelines, and are shipped in a timely manner. This is a hands‑on role that will require physically processing all responsibilities listed below.

• Process all Found Rae’s Retail and E‑Commerce sales orders.
• Process and ship weekly all retail store product replenishments.
• Ensure all orders pass quality standards, and are shipped in accordance with wrapping and packaging standards.
• Log, track and maintain customer orders and returns from initiation to completion.
• Send tracking information to recipients of all outgoing orders.
• Notify Client Care team of item lead time, applicable international shipping fees, and repair fees.
• Track, maintain, and receive packaging supplies.
• Replenish store packaging for retail stores.
• Participate in weekly count of inventory, cycle counts and packaging supplies.
• Collaborate with Production, Client Care, and Merchandising teams on order and inventory management.
• Schedule messenger service as necessary.
• Prepare shipping documents for repairs, returns, and international shipments.
• Work with shipping carriers to actively solve issues.
• Fulfill transfers from one location/channel to another while verifying accuracy.
• Prepping/organizing packaging for replenishment to various channels.

• Proficiency in Excel, Word and Net Suite or similar business systems.
• 1‑2 years of relevant experience in jewelry, luxury warehouse experience.
• Ability to quickly learn and strong attention to detail.
• Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner.
• Ability to lift, bend, carry and move packages weighing up to 25 pounds.