Retail Associate

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor to create a safe and secure environment.
• Maintains a clutter‑free, clear egress to emergency exits.
• Immediately corrects or reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers and is register‑trained, answers questions politely.
• Greets all Customers with eye contact, smile, and saying “hello” throughout the store.
• Provides prompt and efficient responses to Customers at all times.
• Responds to Customer Service calls immediately and handles all issues courteously.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters, mirrors, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily assigned sizing and recovery in accordance with best practices.
• Expedites newly received merchandise to the sales floor and merchandises all items per guidelines.
• Understands Loss Prevention Awareness program and merchandise protection standards.
• Demonstrates integrity and honesty with Associates and Customers, safeguarding confidential information.
• Follows all Mark-Out-of-Stock policies and reports disposals to Store Leadership.
• Follows all cash, check, charge card, refund, void, and offline procedures with accuracy.
• Demonstrates a sense of urgency to maximize productivity and minimize steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with Customers, Associates, and Store Leadership.
• Ability to perform basic mathematical calculations used in retail.

• Use all store equipment including PDTs, registers, and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift >25 pounds.
• Use janitorial equipment, rolling racks, ladders and other supplies.
• Additional qualifications may be required.
• Stockroom shift requires pushing, pulling, and lifting >20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is $17.50 - $18.00, dependent on experience, skills, and location. The listed range is one component of the total compensation package for employees; other rewards vary by position and location.