Front Desk Coordinator - Bumble & Bumble 13th Street NY

Front Desk / Client Experience Coordinator

Performs hospitality desk duties to ensure efficient operation and delivery of exceptional client/guest service. The Front Desk Coordinator is the first to be seen by clients/guests entering the Salon, and is key in upholding the company standards for professionalism and service quality. Responsible for delivering the ‘Ideal Client Experience’ with high‑touch service and excellence.

• Serve as first point of contact to greet Salon guests, respond to inquiries, schedule Salon services (both in person and/or over the phone) and perform related tasks ensuring a high level of customer service and process efficiency.
• Perform general receptionist duties, including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
• Assist in coordination of efforts between other departments:
  Reservations, Operations, Stylists, etc.
• Handle point‑of‑sale transactions as applicable: process payments and manage service/retail transactions.
• Maintain thorough knowledge of all Salon operations and services, as well as current and ongoing Salon marketing, promotions, and programming activities.
• Monitor organization, cleanliness, and stock in the Front‑of‑House (desk and retail areas).
• Support restocking of Retail shop and other unsold retail items left at the reception desk.
• Close POS terminal and perform associated closing tasks such as cash drawer balancing and daily activity financial reporting (adhere to all cash handling policies).
• Cross‑train in other operational areas within the Salon to provide backup coverage as needed.
• Demonstrate a positive attitude and actions through courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external clients/guests.

• Prior experience in Salon, Spa and/or Retail environments preferred.
• Background in Point of Sale systems preferred.
• Experience with computer office systems and Salon Reservation systems preferred.
• Attention to detail and accuracy.
• Superior customer service skills.
• Must be organized, detail‑oriented and able to multi‑task in a high‑paced environment.
• Highly motivated, eager to learn and grow with the company.
• Articulate, self‑motivated, driven and goal‑oriented.

The anticipated hourly range for this position is $17.00 to $22.00. The exact hourly rate depends on experience, skills, education, and budget. Hourly range may vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus, education, and budget. Salary range may vary based on geographic location.

• Health insurance coverage (medical, dental, and vision).
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education‑related programs.
• Paid holidays and vacation time.
• Other benefits subsidized or fully paid for by the company.

It is the Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USAppl

Michigan Applicants:
Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants:
Philadelphia's Fair Chance Hiring Law applies.

Rhode Island Applicants:
The company is subject to chapters 29‑38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.