Store Manager, Retail & Store Manager

About the Job

As a dedicated leader, the Store Manager drives their team to success, fostering a culture that embodies our brand and consistently exceeds customer expectations. They create a positive and inclusive working atmosphere, promoting growth and development within their team while ensuring that every customer enjoys a high‑touch shopping experience that builds strong client relationships.

The Store Manager leads by example, upholding the highest standards for both the team and the store. With charisma and a passion for people, they will oversee all aspects of store performance, including people management, product excellence, process efficiency, and profitability. By partnering closely with our HQ cross‑functional teams, the Store Manager consistently exceeds targets, ensures the store's financial health, and serves as a true brand ambassador, always keeping the focus on people and clients by upholding our values.

They will initially report to the District Sales Manager.

Location: Upper East Side

• Drive recruitment, onboarding, and retention efforts, ensuring a seamless transition for new hires and fostering a cohesive, inclusive team environment.
• Cultivate a positive, collaborative atmosphere that promotes engagement, teamwork, and productivity, while consistently upholding the company’s values.
• Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences.
• Strategically implement the brand’s vision and objectives, effectively communicating all key‑performance‑indicator (KPI) metrics, expectations, directives and store initiatives to the team.
• Coordinate and lead individual one‑on‑one meetings with store team members to provide guidance, support and a platform for open communication.
• Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events and marketing initiatives.
• Conduct annual performance reviews, offering constructive feedback and recognizing achievements, while also identifying areas for growth and development.

• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success.
• Continuously assess weekly, monthly and quarterly revenue goals and KPIs, devising strategic approaches to elevate sales performance.
• Collaborate closely with HQ Operations and Merchandising teams to curate a well‑rounded product assortment with the right depth and variety, tailored to meet market demands and maximize sales and profitability.
• Review the store’s P&L on a monthly basis, managing expenditures regularly while seeking opportunities to minimize costs without compromising brand standards and expectations.
• Proactively mitigate risks by identifying and resolving gaps or roadblocks to profitability, while protecting store assets through internal and external theft prevention, inventory accuracy, and shrink control.

• Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer‑centric approach.
• Effectively oversee store clienteling with a proactive mindset, ensuring the delivery of high‑touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers.
• Strategically plan and execute in‑store events in partnership with HQ Marketing and Area Manager, hosting (3) events per quarter to drive new and repeat customers, foster community engagement, and create memorable experiences that deepen customer loyalty and achieve KPIs and business goals.
• Act as the primary resource for both staff and customers, addressing high‑level inquiries, resolving service challenges promptly, and ensuring overall customer satisfaction.
• Proactively gather and relay customer feedback to HQ, using insights to improve brand perception,…