Luxury Retail General Manager — Lead Team, Drive

The heartbeat of any brand is its people. The John Varvatos culture is full of passion, creativity, and rock n roll! With many opportunities for growth and career development, we are a company that has ambitious plans for growth, and each individual plays a vital role in achieving our goals. We recognize each individual's contributions and treat each other with dignity, respect, and fairness.

The General Manager will be responsible for the overall management of the newly opened store location, overseeing staff, maintaining merchandise and providing exemplary customer service. Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up-sell and add-on additional merchandise, while enhancing customer experience, without overwhelming them.
• Establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Exceeding expectations in identifying store trends and communicating these trends to the buyer
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Managing the daily operations of the store through monitoring and managing various levels of store staff
• Planning, identifying, communicating and delegating appropriate responsibilities and practices amongst the sales team
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain professional, positive work environment

• Exceptional communication skills, written and verbal
• Excellent people management skills, with the consistent focus of building relationships with customers, team members, and corporate partners
• Strong work ethic and leadership qualities
• Sharp business acumen, with the ability to analyze sales reports and KPIs to determine business needs and develop strategies
• Know how to troubleshoot, problem solve, and work well under pressure
• Ability to manage and prioritize multiple projects based on business needs, and meet provided deadlines
• Strong organizational and client service skills
• Resourceful, hands‑on, and able to work with a sense urgency
• Ability to lift 10 lbs. and stand for long periods of time on the shop floor

• Minimum 5+ years experience in luxury retail store environment
• Minimum 2+ years of luxury retail management
• Fluency or conversational level in a foreign language is a plus.
• Exceptional communication skills; both written and verbal

This is a full time position, available at a salary of: $ - $

• RESPECT: We treat our team, customers, suppliers, partners and planet with respect, always. We speak respectfully about and to others. We respect our customer's valuable time, and each other's. We work as a unified team and respect each other's differences
• RESOLVE: We are determined and we do not give up. We follow through on our commitments. We take accountability and face challenges with enthusiasm
• RAREFIED PASSION: We act with utmost integrity. We seek to continually improve and respond to…