Assistant Store Manager, Upper West Side

We are hiring for an Assistant Store Manager at our new Upper West Side location. The Assistant Store Manager plays a critical role in supporting the Store Manager to build and lead a high‑performing store team, ensuring daily tasks are executed efficiently and in‑store expertise is leveraged.

• Drive the team to meet and exceed performance targets and sales goals.
• Maintain and enforce brand standards for a consistent and exceptional customer experience.
• Oversee daily operations to ensure smooth and efficient functioning of the store.
• Support and mentor Sport Stylists in their personal and career development.
• Act as a Training Ambassador, fostering a culture of continuous learning and improvement.

• Leadership
  • Motivate and inspire the team, aligning with the store's vision and embodying the brand's core competencies and behaviors.
  • Manage personnel, operations, and the store environment to achieve all set goals and operational standards.
  • Serve as a secondary point of contact, providing continuous support and collaboration with the Store Manager and in‑store team.
• Customer Service
  • Act as a role model, emphasizing exceptional customer service and reinforcing it through training.
  • Be present and visible on the shop floor, actively engaging with customers and team members.
• Operations
  • Support the Store Manager in fostering collaboration and alignment through regular checkpoints and team meetings.
  • Ensure timely communication and adherence to company policies and procedures.
  • Assist the Store Manager in meeting or exceeding budgeted store contributions.
  • Monitor loss prevention to safeguard the company’s inventory and assets.
• Training
  • Assist with the new hire onboarding process, ensuring they are equipped with educational and selling tools.
  • Support staff development by training and coaching the in‑store team to achieve sales goals and maintain brand standards.
  • Facilitate daily/weekly/monthly staff meetings to engage the team and communicate goals.
• Marketing & Events
  • Develop and execute store events in collaboration with the Store Manager to drive traffic and enhance community involvement.
  • Support the Store Manager in conducting marketing analysis and recaps, including post‑event results.
  • Partner with Marketing to promote the store and its activities.

• Community engagement opportunities.
• Vibrant work environment in the heart of NYC.
• Career growth and professional development.
• Exclusive brand events and product launches.
• Passion for the outdoors and adventure.

• Demonstrated ability to motivate and support a team.
• Strong analytical and problem‑solving skills.
• Excellent multitasking, planning, and organizational abilities.
• Exceptional written and verbal communication skills.
• Basic financial understanding and proficiency in MS Office applications.
• Passion for the sports industry, outdoor activities, and fashion.
• Ability to lift up to 30 lbs.

• Full‑time; adaptable to evolving business needs, including morning, evening, and weekend shifts.
• Black Friday:
  Must be available to work.
• Holiday Season:
  Availability required from the second week of December until the end of the holiday season.

• Pay range: $28 – $34 per hour (USD). Salary within range based on factors such as skills, experience, education, and training.
• Full‑time: 40 hours per week (five days a week).
• Physical demands:
  Must be able to sit, stand, walk, kneel, stoop, crouch, twist, and lift up to 30 lbs. Requires close vision, color vision, and ability to adjust focus.
• Work environment:
  Moderate noise levels, occasional exposure to varying noise levels ranging from moderate to loud, with flashes of light.