Supervisor, Retail, Retail Sales

Overview

Supervisor supports store leadership by creating a customer‑first sales environment and driving store productivity and profitability through team building, coaching, goal setting and adherence to Kate Spade New York standards.

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Ability to work a flexible schedule, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Medical, dental, vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.

Kate Spade is an equal‑opportunity employer. Employment decisions are made without regard to protected characteristics prohibited by law. The company will provide reasonable accommodation for disabilities or religious beliefs in accordance with the Americans with Disabilities Act.

Base pay range: $17.00–$27.75 per hour.