Mobile expert bilingual at TMobile , NY

Job Overview

Sr Mobile Expert works in T‑Mobile Experience stores delivering best‑in‑class customer service, sales, and support while leveraging retail expertise. They use new systems, digital tools, and training to resolve customer needs in a single interaction.

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in‑store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as an SME in all things T‑Mobile.
• Consistently leverage digital tools in interactions and onboarding.
• Collaborate to build and contribute to a culture of sales and service.

• High School Diploma or GED (Required).
• Minimum 12 months in retail experience as Neighborhood Mobile Expert, Elite Expert (Account Care), or Elite Expert (Technical Care).

• Strong customer service skills with passion, integrity, energy, and the ability to create a dynamic work environment.
• Retail sales experience in a high‑volume environment and ability to work in varied settings.
• Excellent organization, multitasking, communication, and attention to detail.
• Ability to train local retail sales associates and partner sales associates for unique event environments.
• Consistency in basic math accuracy and proficient use of a calculator.
• Pass certification and quarterly re‑certification process compliance.

• At least 18 years of age.
• Legally authorized to work in the United States.

No travel required.

Hourly Base Pay: $33.50. Annual Incentive Target: $7,200. Guaranteed earnings at $20/hour inclusive of base pay and incentives.

• Medical, dental, and vision coverage.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and stock purchase plan.
• Paid time off and paid holidays.
• Parental and family leave.
• Childcare subsidy and tuition assistance.
• Optional disability, life, and long‑term care insurance.
• Mobile service and home internet discounts.
• Commuter and transit program access.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you need a reasonable accommodation due to a disability, email Applic or call  This contact is not a job application channel.