VP Showrooms - Blue Nile

Location: New York

## VP Showrooms - Blue Nile Apply locations:
R2

Net Operations New York, NYtime type:
Full time posted on:
Posted Yesterday job requisition :
REQ 80956

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The Vice President, Showrooms-Blue Nile is the senior operational leader accountable for the strategic direction, performance, and culture of Blue Nile’s showroom network. This role owns the full retail P&L, drives consistent execution across all store locations, and translates brand vision into exceptional in-store customer experiences that reinforce Blue Nile’s position as a premier destination for diamonds, engagement rings, and fine jewelry.  

This is a leader-first role. The VP builds trust-based partnerships with senior executives across the enterprise, empowers regional and store leadership teams, and ensures the retail channel is a competitive advantage for Blue Nile .## Core Accountabilities### Retail Leadership & Talent Development
* Lead, coach, and develop regional and store managers and their organizations; act as a force multiplier who elevates direct reports rather than operating tactically.
* Set the retail operating model, talent strategy, and organizational structure in partnership with HR and Finance.
* Champion a high-performance culture grounded in accountability, collaboration, diversity, inclusion, and customer obsession.
* Build succession pipelines at every level of the retail organization to support sustainable growth.### Senior Executive Business Partnership
* Build peer-level relationships with senior executives across eCommerce, Marketing, Merchandising, Customer Care, Supply Chain, and Finance.
* Translate brand strategy and customer experience priorities into a coherent retail roadmap anchored in measurable outcomes, not activity.
* Represent the retail channel in executive forums; communicate performance, risks, and trade-offs in clear business terms.
* Serve as the primary liaison between retail operations and corporate leadership, ensuring alignment on company priorities.### ### Retail Strategy & Growth
* Own the multi-year retail growth strategy, including store expansion, market penetration, and innovative showroom formats.
* Monitor market trends, competitive dynamics, and consumer behavior to adapt strategies and maintain Blue Nile’s competitive position.
* Drive evaluation and adoption of emerging retail concepts and technologies in partnership with the broader Digital & Technology organization.
* Ensure consistency and high performance across all locations through defined standards, KPIs, and governance cadences.### ### Customer Experience & Operational Excellence
* Champion a customer-obsessed culture, ensuring a superior and consistent shopping experience across all showroom locations.
* Establish and monitor KPIs spanning sales performance, customer satisfaction, Net Promoter Score, and operational efficiency.
* Gather and analyze customer feedback to continuously improve service, operations, and in-store experience.
* Implement loyalty and retention initiatives that deepen customer relationships and drive repeat purchase behavior.
* Maintain high standards for store appearance, visual merchandising, and operational procedures.### Financial Stewardship & P&L Ownership
* Own the retail operating budget, capital plan, and full P&L including loss prevention responsibility for store operations.
* Drive revenue growth and profitability through strategic planning, disciplined execution, and cost optimization.
* Collaborate with Finance to monitor financial performance, develop forecasts, and hold the organization accountable to targets.
* Drive continuous improvement in cost efficiency, workforce productivity, and inventory management.### Compliance & Standards
* Ensure all store operations comply with company policies, industry…