Store Manager, Retail & Store Manager

Store Manager

About Williams Lumber & Home Center:
For 74 years, Williams has been meeting the needs of the community in the Hudson Valley and Catskill regions for hardware, lumber, building materials, millwork, masonry and more. The Williams family and staff are committed to providing unsurpassed excellence in service, quality & price, seven days a week, at their eight locations throughout the Hudson Valley.

Summary:

Responsible for the overall profitability of the retail store, directs and oversees the store personnel to assure effective and efficient operations in accordance with established policy and procedures. This position is required to work a minimum of a 45-hour workweek. Weekends will be part of the regular work schedule.

Essential Duties and Responsibilities to include but not limited to:

• Completes the weekly store work schedule.
• Approves or denies subordinate's time off requests with Branch Manager.
• Recommends hiring of budgeted or non-budgeted positions within the retail store.
• Recommends pay increases for store staff.
• Completes store associate's performance evaluations and insures the adherence to annual or 90 day review date.
• Assists in the hiring of store staff.
• Assists in the training of all subordinate staff.
• Responsible to stay within the guidelines of the retail store budget.
• Oversees and provides counsel and instructions to subordinate managers and monitors their performance.
• Mediates any customer or associate complaints that cannot be resolved at a lower supervisory level and hands off to the Branch Manager those that can't be solved.
• Covers the mystery shopper survey with the store staff.
• Holds monthly store meetings with staff to communicate; company directions, retail store information, and to address any concerns or issues of either management or the staff.
• Assures that all company policies and procedures are being observed amongst the staff.
• Assesses the efficient use and profitability of the retail floor space and gives merchandising directions to improve the overall profitability.
• Monitors the merchandise / product turnover, ordering, stocking, and inventory and gives direction as needed in each of these areas and follows up with subordinate staff to insure completion of all directions.
• Encourages and mentors each associate to develop their individual career goals.
• Remains aware of the competition within the community and offers suggestions regarding pricing and strategy.
• Conducts terminations with management staff.
• Responsible for correcting safety concerns or issues as they may arise.
• Responsible for the overall merchandising of the store items.
• Responsible for the store neatness and cleanliness.
• Promotes an atmosphere of mutual respect and credibility through effective and open communications.
• Administers all company policy and procedures consistently and equitably.
• Responsible for maintaining store profitability through proper inventory control and monitoring store expenses.
• Assists, investigates and informs Loss Prevention of any theft or wrong doing of staff.
• Exercises discretion and confidentiality in all communications both internal and external.
• Develops and achieves desirable store image by awareness of competition and consumer needs.
• Coordinates and complies with requirements of all top management and staff departments.
• Assists in conducting physical inventories annually.
• Conducts weekly meeting with subordinate management staff; offers both direction and suggestions with regards to increasing sales and company goals.
• Delegates and follows up on company directions.
• Assists and covers areas of the store if no staffing is available.
• Handles disciplinary actions regarding unacceptable performance or behavior.
• Must have product knowledge.
• Knowledge in receiving.
• Knowledge in the Activant System to include purchase orders inquires, product inquires, and receiving inquires.
• Must be knowledgeable of all register operations and ensues proper procedures are being followed at all times.
• Familiar with and be able to operate key cutting machine.
• Familiar with and able to operate the paint mixer.
• Responsible for associate and customer safety.
• Responsible for in-store machinery and equipment.
• Conducts cash…