Interim Support Lead Part Time

POSITION TYPE

Hourly position. Starting pay $17.50 per hour.

• Ensure all crew members deliver excellent customer service through personal contact.
• Train crew on the B.E.S.T. customer service experience, ensuring fast and friendly checkout.
• Oversee daily activities of store associates to ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issue resolution.
• Manage the entire opening or closing process, including securing cash, locking doors, setting alarms, and preparing a smooth daily operation.
• Support onboarding and ongoing training of associates, teaching store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

• High school graduate or equivalent; college experience preferred.
• Minimum of 1 year(s) of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking skills.
• Ability to maintain composure under pressure.

• Frequent operation of the cash register.
• Move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5‑10 feet.
• Ascend and descend ladders to retrieve and put away stock.
• Position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Communicate with customers by telephone and face‑to‑face, and with managers and coworkers, exchanging accurate information.
• Assist customers across the sales floor and transfer merchandise to and from the stock room.
• Work a flexible schedule, including days, evenings, weekends, overnight shifts, and travel as required.
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Explore our benefits site to discover all the perks and support we offer.

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.