Branch Ambassador - Howard

Full Time Branch Ambassador - Howard Beach

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality.

You are a relationship‑builder who blends friendly, attentive service with cutting‑edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human‑centric experience. We are looking for curious, empathetic, and tech‑savvy individuals who thrive in a fast‑moving environment. You are someone who doesn't wait to be asked;

you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

• Guardian of Trust & Accuracy: Execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a compliance‑first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met to keep our customers’ assets safe.
• Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• First‑Line Consultant: Identify needs by actively listening, uncovering personal or business goals, and pairing them with the right digital tools or banking solutions to help customers succeed.
• Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high‑volume operation with the warmth of a community‑focused partner.

• Hospitality Heart: Natural gift for making people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools and enjoys teaching others how to use them.
• Precision and Detail: Satisfaction from getting numbers right every time and following clear procedures.
• Adaptability: Comfortable working in a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: Always looking to understand the "why" behind the "how" and seeking ways to improve the customer journey.

Support surrounding branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader region. Availability for a flexible schedule, including nights and weekends, with hours and days subject to change. Adapt to business‑driven schedule adjustments and attend all required training sessions. Lift up to 25 pounds and stand or move for extended periods. Consistent attendance expected.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of retail or customer‑facing experience.
• Proficiency in G‑Suite.
• Strong written and oral communication skills.

We provide a comprehensive benefits package, including health, dental, vision, prescriptions, flexible spending accounts, life and disability insurance, paid time off, education assistance, 401(k) matching up to 7.5%, paid parental leave, mental health support, backup child or elder care, and more.

Salary ranges for Howard Beach, NY: $51,542 – $54,600 annually.

Capital One is an equal opportunity employer (EOE), including disability and veteran status, committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We consider qualified applicants with a criminal history in a manner consistent with legal requirements. All information you provide will be kept confidential and used only as required to provide reasonable accommodations.