Store Manager, Retail & Store Manager

Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.

We are looking for someone who can align with our brand and can be a representation of what we stand for. This manager would be responsible for ensuring superior service to all customers, high-standard store operation is maintained and store goals are maximized. This position requires regular exercise of independent judgment and day-to-day decision making to ensure company policies are maintained in a consistent manner.

What exciting things you will work on:

• Lead, inspire and manage a team of high-performing, optimistic employees
• Organize team scheduling 2 weeks in advance and manage associate schedules
• Confirm timesheets, hours, and process payroll
• Conduct and manage weekly retail team meetings; review new products, procedures and welcome feedback from the team
• Coordinate weekly inventory counts, store cleaning, supplies management
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
• Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs.
• Maintain store aesthetics by making sure product presentation is upheld
• Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience.
• Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers.
• Set and store-level projections, working with the team to meet goals
• Own visual merchandising, including window displays, seasonal floor resets, and brand storytelling through product placement
• Coordinate with the HQ team to execute in-store activations, community events, and local partnerships
• Track and report on key store metrics including sell-through, conversion rate, and average transaction value

Qualifications:

• Desire to make the store your own: you will have a direct impact on the store’s success.
• Ability to think critically and solve problems when they arise.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Honesty and integrity.
• Strong interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members.
• Ability to work a flexible schedule, including evenings, holidays and weekends
• 2–3+ years of retail management experience, preferably within a lifestyle, fashion, or footwear brand
• Proficiency with POS and inventory management systems (Shopify experience a plus)