Sales and Service Leader

Job : 290755
Store Name/Number: NY-Times Square (0304)
Address: 1535 Broadway, New York City, NY 10036, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader
, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to Belong to Something Beautiful.

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: Provide ongoing feedback and development to elevate team performance.
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience.

• Must meet the required minimum number of weekly shifts/hours
  • Full Time: 30‑40 hrs/week
• Be available during peak retail operations (nights, weekends, and holidays)
• Punctuality and consistent attendance

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast‑paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

• Inclusive & belonging:
  We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful rewards:
  Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.
• Hourly pay: $28.00 – $32.00/hr the actual hourly pay offered depends on various factors, including relevant qualifications and experience, and other legitimate, non‑discriminatory business factors specific to the position and/or geographic location.
• Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
• Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.