Team Manager - Operations

Summary

The Team Manager - Operations supports day-to-day store operations at the New York store, driving process improvements, operational excellence and inventory control. This role coaches and develops the operations team, implements brand guidelines and serves as a business facilitator in partnership with store leadership. The manager leads operational projects, ensures compliance with health and safety and supervises stock management to protect product assets.

• Manage, coach and develop a team of Operations Associates, conduct trainings and support succession planning.
• Own weekly cycle counts and yearly inventory; work with Inventory Control to monitor negatives and stock loss targets.
• Implement and improve store policies and procedures to optimize stockroom operations and prevent theft or damage.
• Serve as store leader in the Store Manager's absence and act as project lead for operational launches with HQ support.
• Support CRM and merchandising teams with data quality, replenishment strategies and sales-driving stock analysis.
• Manage facilities, health and safety compliance, and monitor P&L to drive operational efficiency.

• Minimum 5 years of retail experience with at least 3 years managing people.
• Proven ability to lead teams, deliver against deadlines and drive commercial results.
• Strong knowledge of inventory processes, stock management and retail loss prevention.
• Excellent working knowledge of Microsoft Office and familiarity with retail systems (eg Cegid).
• Knowledge of US retail laws, security and health and safety legislation; ability to work nights, weekends and holidays.
• Foreign languages a plus; excellent interpersonal and communication skills.