Luxury Store Manager

Luxury Store Manager
- Williamsburg, Brooklyn

We are seeking a motivated and dynamic Luxury Store Manager with strong business acumen to lead the team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.

The ideal candidate will be able to work a full-time schedule of Sunday
- Thursday. This role is in-person at our Williamsburg showroom location. The targeted salary budget for this position is $85k-100k annually. This compensation budget range may be adjusted at any time at the discretion of the company.

• Sales Performance and Business Growth:
  • Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
  • Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
  • Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
• Ownership of Store Performance:
  • Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
  • Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
  • Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.
• Leadership and Team Development:
  • Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
  • Provide ongoing training, coaching, and performance feedback to develop the team’s skills and capabilities.
  • Participate in the sourcing and selection processes to build teams of high-performing talent.
  • Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment.
• Customer Experience Management:
  • Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
  • Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll‑outs.
  • Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience.
• Cross‑Functional
  
  Collaboration:
  
  
  • Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.
  • Innovate and bring new ideas to enhance processes and customer engagement.

• Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
• Strong leadership abilities with the capacity to inspire and develop a high‑performing team.
• Excellent business acumen with the ability to analyze data and make strategic decisions.
• Exceptional communication skills, both written and verbal.
• Robust CRM software experience.
• Entrepreneurial spirit and self‑starter mindset.
• BA degree or equivalent, preferred.
• Commitment to respect and inclusion in the workplace.
• Interest in socially and environmentally responsible organizations and products.

• Career Growth. Regular 1–1’s with your manager, training opportunities, and an annual 360 review process.
• Set Schedule. Consistent weekly hours and two consecutive days off.
• Diverse, mission‑minded team. Inclusive culture focused on sustainability and compassion.
• Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling.
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings.
• Employee Discounts. Generous discount on our jewelry.
• Sa…