Assistant Manager

Job Summary

As an Assistant Manager, you help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with leadership to adapt strategies for business success and ensure smooth operational support as needed.

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

• 1‑2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

• Competitive base pay and bonus programs (Part‑time and Full‑time).
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Employee discounts on entertainment, travel, fitness, and mobile technology.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance (full‑time).
• Competitive Paid Time Off (PTO) plan, including paid holidays (full‑time).

Hourly Range: $21.50 - $27.00

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. J.Crew Group is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing, and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law.

Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.