Senior Manager, Retail

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

For this role, we are seeking a candidate who has at least 7 years of previous work experience in luxury retail, with a high affinity for numbers and ability to understand, interpret and present data with attention to detail and to connect insights into larger strategic initiatives. You will have proven experience monitoring, tracking and reporting KPIs and have knowledge of retail budgets, sales trends and forecasting.

The ideal candidate will have a Bachelors Degree, and have excellent computer skills including Microsoft Excel and PowerPoint as well as strong knowledge of retail math (SAP BI, experience with Power BI and or Google Looker highly beneficial); SAP knowledge is preferred, along with advanced Excel skills.

The Senior Manager, Retail Performance plays a key role in providing in-depth analysis and developing strategies and behaviors to drive business performance across the Americas region, aligning with Maison expectations. This involves a comprehensive understanding of key retail drivers and performance metrics to proactively identify opportunities and to strengthen the overall retail business. This position will facilitate reporting & forecasting excellence, data‑driven decision-making, and cross‑departmental collaboration.

This role will report to the Director, Retail Performance.

In this role, you will:

• Evaluate and deeply understand business performance across the Americas region, translating data to actionable insights aligned with Maison expectations.
• Develop strategies and behaviors that drive sales through key retail drivers and metrics.
• Formulate business strategies to address opportunities within the region and to improve retail performance.
• Facilitate the implementation of reporting excellence and contribute to data‑driven decision making.
• Manage retail business projects, including building high level business decks.
• Support cross‑functional departments with regular sharing of data to highlight concerns, opportunities in business trends and support in budget/LE process as well as monthly phasing.
• Partner with the Training team to analyze boutique performance, identifying top performers, emerging talents, and opportunities for improvement, and liaise with senior leadership and HR to ensure retail teams have the necessary tools for optimal performance.
• BI & Analytics expert and “go to person” for all retail and staff: drive new BI functions roll‑out to US market; run key user tests, conduct Retail KPI training; new boutique director training on reports and dashboards.
• Manage the Pre‑CAR process for projects across the Americas network by conducting market research & projecting sales and team structures for boutiques.
• Create tools to support the boutique management teams with forecasting, compliance adherence and overall performance (i.e., ad hoc reporting, educational tools, etc.).
• Prepare and perform financial analysis and reporting on KPIs for frequent reporting.

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know‑how as well as training about our creations.

Employee wellbeing is a top priority  offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary Range: $125,000 - $145,000 (Annual)

This role is bonus eligible.