Retail Success Manager: LEAP; Multi-Brand

About LEAP

Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with e‑commerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data‑driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country.

We're one of the fastest growing companies in the retail/ecommerce space – since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

Come take this leap with us. Your ideas, thinking, and voice are wanted.

The Retail Success Manager supports the execution, performance management and brand strategies of retail stores. This role will focus on managing retail teams, brand partnerships, and account strategies. They will drive performance through effective hiring, coaching, and store operations, ensuring brand alignment, in order to meet or exceed targets for store performance and account growth.

* This is not a remote position.

$110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

• Directly oversee a portfolio of brands & stores, managing performance across stores and adapting strategies to enhance sales, brand alignment, and operational efficiency.
• Utilize business acumen and performance data to drive actionable plans that meet sales KPIs, remittance, and store profitability goals.
• Ensure each store maintains all operational standards and provides an excellent customer experience.
• Identify operational challenges impacting store performance and develop scalable plans to address inefficiencies.

Measure of Success:
Store‑level financial, operational, and in‑store experience KPIs consistently achieved.

• Coach and mentor Store Managers, focusing on development, performance management, and consistent delivery of customer service excellence & sales.
• Recruit, hire, develop and manage a talent pipeline, conducting hiring, training, and ongoing development efforts to drive high team engagement and retention.
• Develop a high‑performance and high‑culture team.

Measure of Success:
Employee retention, hiring, and employee engagement KPIs.

• Cultivate strong relationships with brand executives, supporting them in achieving their business goals and consistently delivering on Leap standards.
• Serve as a primary point of contact for brands, advocating for their needs and conveying performance insights to internal teams to guide decision‑making.
• Collaborate on executing short‑term (