General Manager - Store - Alltown Fresh

Overview

Our General Manager is responsible for the management of the ongoing day-to-day operations of the store, while adhering to company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high-performing team.
• Ensure guest and associate satisfaction, exceeding brand standards and managing store profitability.
• Select, develop and effectively lead a highly engaged team.
• Cultivate a positive shopping experience for all guests.
• Respond to guest complaints or inquiries.
• Solicit guest feedback, input, and information from various sources, review information and create a plan to consistently meet the expectations of all guests.
• Staff the store appropriately to cover the guest and business demands of a 24/7 business.
• Proactively identify hiring needs across the store.
• Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
• Conduct all aspects of management training and oversee the training of all associates to ensure proficiency of skills and job safety are taught.
• Create and sustain an inclusive store atmosphere by promoting diversity, mutual understanding, respect and a productive, engaged team environment.
• Value store associates through celebration and recognition.
• Support the development of associates and the store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
• Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence.
• Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs.
• Adhere to work designs and implement improvement actions across the store.
• Manage all safety programs and ensure proper execution and compliance.
• Report and document all guest and associate incidents in the appropriate time frame.
• Ensure compliance to all federal and local laws and to all company policies and procedures.
• Lead change initiatives, champion programs and educate associates on the reason and need for change.
• Ensure programs are executed according to design, integrated and sustained.
• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
• Monitor shift cash handling and inventory.
• Assist in investigations of shortages/overages with Assets Protection and Human Resources.
• Manage financial plans for the store by reviewing and interpreting financial reports and taking appropriate action to achieve goals.
• Analyze income statements and utilize reports to ensure the store’s profitability.
• Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store.
• Manage cash management procedures including bank deposits and change orders.
• Conduct competition surveys.
• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve or address issues.
• Build relationships with community partners to connect the store with its community.
• Other duties as assigned.

• Must be available to work flexible hours that may include day, nights, weekends, or holidays.
• Must have reliable transportation and a valid driver’s license.
• Leadership experience in a fast‑paced retail, food service or fuel environment is preferred.
• Experience selecting, training, and managing staff.
• Experience with labor allocation, sales building, scheduling…