Sales Associate, Part-Time Editor, Brooklyn

Overview

We are a people-powered ecosystem, brought to life by engaging online and offline experiences. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. Our north-star values are to be Human, Curious, Playful, and Helpful.

We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World. Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.

As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. You will collaborate with the store team to inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products – whether in-store, picking up an online order, or processing a return or exchange.

You will work with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.

As part of the store’s team, you will be trained in all aspects of the store operation, including customer-facing and back-of-house operations. You will assist with coverage and work in both environments, front and back of the house. A holistic understanding of the customer journey, from start to finish, will strengthen the team’s abilities when assisting customers with inquiries, with leadership guidance and support as needed.

Performance expectations include but are not limited to the following:

• Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.
• Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit.
• Become an expert on the entire portfolio of products, with working knowledge of product basics, key benefits, application, formula, customer recommendations, and care.
• Lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building with all customers.
• Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.
• Focus on mastering selling behaviors to meet and exceed business objectives, with attention to key performance indicators (e.g., AOV, UPT).
• Develop and nurture relationships with new and repeat customers, engaging them pre and post visits to share information on promotions, follow-up on purchases, or check-ins through consistent clienteling.
• Master all customer service expectations, following training fundamentals, becoming an exemplary Editor and advisor to team members.
• Monitor customer feedback and share information with key stakeholders via the store leadership team.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience.

• Operate with optimism and joy; share sustained excitement with the Glossier community on product launches, activations, and events as executed by store leadership. Be a safety champion for all and report safety concerns to management when applicable.
• Partner with store leadership to communicate feedback on inventory logistics, packaging, and customer feedback regarding the physical experience with our products.
• Serve as a product resource for demonstrations (especially for new hires, cross-training, or new product launches) in partnership with store leadership.
• Collaborate with all members of the leadership and store team on special projects and assignments.

• Take pride in…