Retail Specialist - Roland

Retail Specialist - Roland

Employment Type

Full Time

Location NY - CHELSEA

Roland is launching a first-of-its-kind flagship retail experience in the heart of New York City—and we’re looking for a passionate, people-first Retail Specialist to help bring it to life. As a global leader in electronic musical instruments and creative technology, Roland is redefining retail with a space built on inspiration, expert guidance, and real connection. This is more than a store—it’s a destination for musicians, creators, and fans to explore, learn, and create.

If you're a musician, producer, DJ, sound engineer, or music educator who loves talking shop, geeking out over gear, and helping people discover what's possible, you'll fit right in. Join us at the ground level and help shape the culture, customer experience, and future of Roland’s direct retail vision.

• Full-Time | 40 hrs/week;
  Open availability required Monday-Sunday
• Based in Chelsea, NY

• Competitive Pay: $26.00-$28.00 per hour, commensurate with experience
• Benefits:
  Medical, dental, vision, prescription and life insurance plans
• Paid product training and ongoing professional development
• Access to company products and the broader music technology ecosystem
• Financial Security: W2 employment, biweekly pay, direct deposit, 401(k) with company match
• Work-Life Balance:
  Paid time off and paid holidays

• Be the reason customers keep coming back. Deliver personalized, high-energy experiences that connect people with the right gear for their goals, budget, and creative journey.
• Drive sales through expertise, authenticity, follow-through and a genuine passion for music and technology.
• Build a loyal community of musicians, producers, educators, and creators through meaningful relationships and exceptional service.
• Own the customer journey from first conversation to post-purchase support.

• Deliver hands‑on demos across Roland's lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.
• Translate technical features into real‑life benefits, helping musicians understand what the gear can do for their music, workflow and creative goals.
• Stay current on new product launches, firmware updates and industry trends so you're always the expert people trust for insight and advice.

• Keep the showroom looking premium, ensuring every display is engaging, functional, and inspiring.
• Help bring the store to life through supporting artist demonstrations, product launches, workshops, and hands‑on experience that build excitement and community.
• Create an environment where all musicians, producers, creators and fans feel welcome, energized and eager to explore what is possible.

• Capture customer interactions, track lead opportunities, and follow-ups in CRM tools to ensure no connection falls through the cracks.
• Regularly provide insights from the floor to management, including customer feedback, product trends and competitive observations that help shape the business.
• Collaborate with store team colleagues to deliver a seamless, consistent and exceptional customer experience.

• 2 to 3 years of experience in retail sales, music retail or a related customer-facing role
• Demonstrated knowledge of musical instruments and music technology, particularly within the company's product ecosystem
• Experience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferred
• There is a strong desire for candidates to be familiar with New York's music scene and culture, as authenticity and the ability to communicate effectively with local musicians are essential for success in the store.

• Exceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levels
• Consultative customer-first approach to sales with a track record of meeting or exceeding targets
• Strong product demonstration skills and the confidence to perform in a live retail…