Keyholder, Retail

Role Overview

This Key Holder position is an entry into management. This role requires key holder responsibilities while driving personal sales goals. A key holder shares a division of responsibility with both management as well as a sales lead while demonstrating excellent customer service.

• Selling & Client Service
  • Greet and acknowledge all customers
  • Provide courteous and knowledgeable customer service in every area of the store
  • Meet or exceed your goals that will be set and given to you by management
  • Maintain an accurate, efficient and effective client book
  • Assist sales team with selling and clienteling.
• Visual Merchandising
  • Assist with execution of floor sets.
  • Monitor and maintain visual merchandising standards on a daily basis according to the company’s standards
  • Maintain proper fixture placement, lighting, and floor plan changes
  • Ensure representation of all merchandise on the floor and make adjustments to merchandise placement as sell through dictates
• Operations
  • Work with management to maximize sales by ensuring an efficient and customer friendly store
  • Oversee store in management's absence
  • Monitor compliance to company policies and procedures when on shift and report compliance issues to management
  • Assist managers with opening and closing procedures
  • Maintain offices, workspace, and cash wraps to ensure they are fully stocked with supplies
  • Assist with inventories and other asset protection needs