Service Center Associate, Bay Plaza - Part Time

Job Information

• Job Identification:
• Job Category:
  Stores
• Posting Date: 07/03/2026, 10:26 PM
• Location:
  
  250 Baychester Ave, Bronx, NY, 10475, US

• Schedule:
  
  Part time
• Hourly Rate: $17.00 - $21.46 (based on job, location, and schedule)

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks – all while upholding Macy’s service standards.

This role requires strong multitasking abilities, problem solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do – every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Every day starts with a positive example. As an At Your Service Colleague (AYS), you come in energized and ready to make an impact – wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas are clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions – so you’re prepared to support the team and engage customers confidently.
• You lead through action. Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free.
• You help maintain a shoppable space. Recover merchandise and keep the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• You always finish strong. Share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
• We believe service starts with each other. Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Part-time colleagues are typically scheduled to work 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Responsible for acquiring new…