Community Specialist | Manhasset

Company Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people.

The Community Specialist is responsible for executing the store’s community strategy, engaging with the community through relationship building, events, and other activities, including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant community partners to provide synergistic value. The Specialist also delivers a world‑class guest (i.e., customer) experience on the floor, bringing their community perspective into the guest connection.

• Collaborate with store leadership to bring community strategy and guest experience to life through the pillars of community foundations.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
• Attend, support, and/or host local and regional community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community‑relevant business data and metrics to identify and share insights and recommendations with store leadership regarding community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

• The work schedule can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• During peak time frames, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

• Education:
  
  High school diploma/GED/equivalent, or above.
• Experience building or maintaining relationships with clients, groups, or partners, and motivating team members to accomplish goals.

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
• Planning and Organizing: Plans and organizes work efficiently to ensure completion in alignment with priorities.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Learner Mindset: Is curious, open to feedback, and pursues learning and growth of new skills.
• Self‑Leadership: Takes personal responsibility for own actions and inspires others to buy‑in and actively support goals and initiatives.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.