Retail Department Manager; Exempt

Responsibilities

• Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
• Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.
• Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results.
• Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.
• Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
• Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance.
• Collaborate with cross‑functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3–5 years of retail operations experience in a high-volume, premium, fast‑paced environment.
• Previous experience leading and developing retail teams.
• Retail environment experience preferred.

• Strong leadership, coaching, and performance management skills.
• Excellent customer service and relationship-building abilities.
• Knowledge of retail operations, merchandising, inventory, and sales performance metrics.
• Analytical and problem-solving skills with the ability to translate data into action.
• Strong communication, collaboration, and organizational skills.
• Proficiency with Microsoft Office and retail operational systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.