Retail Fragrances Sales Leader, Poughkeepsie Galleria

Retail Fragrances Sales Leader, Poughkeepsie Galleria - Full Time

Be part of an amazing story. Macy’s is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years, celebrating innovations, traditions, and memorable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade.

As a Fragrance Team Leader you will drive sales and provide customer service across the fragrance department(s). You are responsible for sharing your extensive product knowledge, developing and motivating a team to deliver excellent customer service and meet sales goals, and partnering with the Sales and Customer Experience Manager and beauty vendors to execute company and store‑based events.

Full‑time colleagues typically work 30 or more hours per week. Information regarding hours per week needed for benefit eligibility can be found at

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off and eight paid holidays, continuous learning, leadership development, and volunteer opportunities. Additional benefits include merchandise discounts, performance‑based incentives, annual merit review, and an Employee Assistance Program with mental health counseling and legal/financial advice.

Full benefit details are available at

• Connect business priorities to daily activities by providing direction on brand training, events, and product strategies that drive sales.
• Inspire teamwork, model behavior, and articulate activities to achieve sales goals and elevate the customer experience.
• Communicate with vendors and store leadership to execute events based on the marketing calendar.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support a cross‑brand selling environment and train the fragrance team on all unassisted brands and department key items.
• Offer the customer compelling experiences and build relationships that keep them returning.
• Use the clientele program to build relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty through engaging customers in our rewards program.
• Foster continuous learning through product demonstrations and peer‑to‑peer learning.
• Remain up to date on product knowledge by attending virtual and in‑person training from designated brands.
• Merchandise new receipts, process damages, testers, and select merchandise to return to vendors.
• Adhere to safety and hygiene standards; comply with asset protection control procedures.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Leadership:
  Demonstrated ability to lead a team effectively, providing guidance, support, and coaching.
• Subject Matter Expertise:
  Proficiency in vendor line(s) and beauty trends as a knowledgeable resource.
• Analytical
  
  Skills:
  
  Ability to utilize metrics and analyze detailed reporting to develop action plans.
• Communication:
  Strong written and verbal communication skills to facilitate open and continuous communication.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal skills with colleagues at all levels and across departments.
• Creativity and Strategic Thinking:
  Ability to think creatively, strategically, and technically to address business challenges.
• Detail Orientation:
  Careful attention to detail in handling daily tasks and ensuring business goals are met.
• Collaboration:
  
  Partnership with the total Beauty team to drive line sales and deliver the customer experience.

• Leads by example and motivates a team to reach goals.
• Inspires customers to buy and helps them look and feel beautiful and confident.
• Enthusiastic about the beauty industry and provides outstanding customer service.
• Possesses a passion and a business‑minded attitude for success in a…