Senior Stylist

Location: New York City

Reports to: Boutique Director

A Senior Stylist at ALAÏA serves as an ambassador of the Maison, welcoming every guest into the Alaïa family, acting as a trustworthy advisor to clients and a reliable partner to store managers.

• Client relationship owner:
  Ensures every client is welcome, well taken care of, and takes pride in developing long‑term relationships.
• CRM responsible:
  Aware of CRM targets and actively engages in all actions to reach them; implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within the given timeframe; consistently captures client data and takes notes of all qualitative information; knows his or her portfolio of customers, especially the VVICs and VICs handled.
• Omnichannel business partner:
  Aims to offer excellent customer service and improve individual business performance; uses all omnichannel services available to grow omnichannel sales; aware of store and individual sales and KPI targets and actively engages in all actions to reach them; actively completes trainings and participates in all commercial activities set by the SM/ASM/HO; aware of the local trading environment and competitors’ activities.
• Operations excellence supporter:
  Ensures an impeccable store environment, BOH and grooming at any time of the day; proactively informs SM/ASM of any structural repair needed to ensure a luxurious environment at all times; implements all guidelines related to store and back‑of‑house management and participates in inventories; supports after‑sales clients and follows up to ensure impeccable after‑sales service; complies with established Richemont policies and standards.

• At least five years of experience in luxury retail.
• Previous experience in retail sales and operations.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to sit down and stand for extended periods of time.
• Ability to work open availability, including evenings, weekends and holidays.
• Ability to lift up to 20lb boxes regularly.

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and employee assistance program.
• Volunteer days off to support community initiatives.

Expected Hourly Range: $28.00 – $34.00