Lead Cashier, Retail

About the Company

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Greet customers warmly; act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end‑of‑shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add‑ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Tech‑savvy and eager to learn new systems.
• Knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e

$15.00‑$21.75

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance