Wireless Retail Store Manager CICERO | Brewerton Road

Job Details:
Level: Management

Location:

CICERO | Brewerton Road [4

NSZ] - Cicero, NY 13039
Type:
Full Time
Education Level: Not Specified
Salary: $60,000 - $100,000 base + commission per year

Shift: Any
Category:
Sales

We are a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since '93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
• Sell and find personalized solutions beyond bare‑bones device and service plans, including accessories and emerging IoT devices.
• Keep the store at its best at all times.
• Approach service and sales needs with patience, honesty and empathy.
• Use digital tools to showcase coverage, compare plans and services, and demonstrate device and account inspection, review, and troubleshooting.
• Complete trainings on in‑store experience, new skills and processes, and reference resources.
• Build relationships and partner with employees across channels to collectively own the customer experience, resolve issues, identify and hand off small business leads, and develop strong peer relationships.
• Have a good time while delivering first‑class customer service.

• Leadership and competitive drive with confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, and resolve customer issues.
• Effective operational, financial and performance management skills.
• Excellent communication skills with the team and customers.
• Prior wireless sales experience.

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full‑time (45hours) availability.

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Opportunities for career advancement
• Discounted T-Mobile cell phone plan
• Cultural excellence and care
• Health benefits for full‑time employees

Diversity & Inclusion is a foundational principle of Arch Telecom. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.