Associate Manager, Retail

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and  The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Store Name:
Woodbury Commons

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, and drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

• Attract, hire, develop, inspire, and retain top talent
• Support an environment, which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and inspiring a "one team" mentality
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent
• Identify high performing store associates and assist in their growth
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract and hire store associates, up to and including Sales Leaders
• Analyze the business and execute/communicate clear action plans that optimize results
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Provide feedback to help support the creation of clear action plans that optimize results
• Manage and delegate workload and ensure execution of plans and strategies across the store
• Maintain adherence to Company Policies and ensure the safety of store associates and customers
• Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store
• Optimize sales/operations opportunity by leading the associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
• With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time
• Support and develop a store environment focused on consistently delivering a great in‑store customer experience
• Resolve customer complaints to a positive outcome. Determine source of issues and take initiative to identify and resolve
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer’s expectations
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in‑store experience through visual standards
• Other essential functions may occur as directed by your supervisor

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  3–5 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part‑time associates: individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more
• Part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and…