Client Advisor

Our client is an internationally recognized luxury fashion house celebrated for its modern, feminine aesthetic, exceptional craftsmanship, and distinctive point of view. Designed for the confident, fashion-forward woman, the brand has built a loyal global following through its innovative ready-to-wear collections, elevated accessories, and unwavering commitment to quality and artistry.

As the brand continues its strategic expansion in North America, this new boutique represents an exciting opportunity to join a founding team responsible for bringing its unique vision and exceptional client experience to a new market. The company fosters a collaborative, entrepreneurial culture where creativity, authenticity, and client relationships are at the heart of everything they do.

This is a rare opportunity to be part of a highly anticipated luxury retail launch, helping shape the culture, build a loyal clientele, and establish a lasting presence for one of fashion's most exciting contemporary luxury brands.

About the Role

The Client Advisor is a brand ambassador responsible for delivering an exceptional, highly personalized luxury experience while driving sales performance and cultivating long-term client relationships. As one of the founding team members of a new store opening, this individual will play a key role in establishing the brand's presence within the local market, creating a welcoming and elevated environment, and building a loyal client base from day one.

The ideal candidate is passionate about luxury fashion, styling, and relationship-building, with a natural ability to anticipate client needs and create memorable experiences that foster lifelong brand loyalty.

Key Responsibilities

• Deliver an elevated, personalized client experience that reflects the brand's luxury service standards and values at every touchpoint.
• Consistently achieve and exceed individual sales goals while contributing to the overall success and profitability of the boutique.
• Build meaningful, long-term relationships with clients through exceptional clienteling, personalized outreach, and ongoing follow-up.
• Develop and maintain an active client book through CRM utilization, appointment selling, special orders, and proactive communication.
• Serve as a trusted style advisor by providing expert product knowledge, wardrobe recommendations, and personalized styling across ready-to-wear, handbags, footwear, accessories, and seasonal collections.
• Stay informed on current fashion trends, product launches, craftsmanship, and collection stories to confidently represent the brand.
• Create memorable in-store experiences that inspire client loyalty and encourage repeat business.
• Support store events, trunk shows, VIP appointments, community activations, and new store opening initiatives designed to introduce the brand to the local market.
• Foster relationships with local clientele and contribute ideas to expand the store's presence within the community.
• Collaborate with leadership to identify opportunities to drive traffic, increase client engagement, and maximize sales opportunities.
• Ensure the sales floor consistently reflects the highest standards of visual merchandising, luxury presentation, and operational excellence.
• Execute POS transactions, omnichannel services, special orders, returns, and client requests with accuracy and efficiency.
• Maintain awareness of inventory levels, merchandise availability, and replenishment needs while partnering closely with Operations to ensure product readiness.
• Handle client concerns with professionalism, empathy, and discretion, delivering service recovery that reinforces trust and brand loyalty.
• Demonstrate flexibility and a team-first mentality while adapting to the evolving needs of a new store environment.
• Consistently uphold all company policies, operational procedures, and brand standards.

Additional Responsibilities

• Serve as a positive ambassador for the brand both inside and outside the boutique, embodying the company's values and culture.
• Contribute to a collaborative, inclusive, and high-performing team environment that prioritizes exceptional client service.
• Support onboarding of new team members and share best practices that contribute to a culture of continuous learning.
• Assist with opening and closing procedures, inventory activities, merchandising updates, and operational projects as needed.
• Maintain a polished professional appearance that reflects the brand image and luxury standards.
• Perform additional responsibilities as assigned by store leadership to support the successful operation and growth of the boutique.