Client & Events Manager

The Oldest Fine Leather Goods House in the World

Founded in 1829, Delvaux is a truly Belgian brand. It was born before the Kingdom of Belgium was established in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and outstanding quality of its creations.

Delvaux Video:

Delvaux | New York City

Reports to:

Retail & Client Director

This role is a key member of the regional HQ, responsible for supporting event planning and retail training strategies to drive and maximize sales for Delvaux stores across North America. This involves planning and executing events, developing client communication plans, aligning with merchandising strategies, and implementing retail activation plans to recruit new clients and enhance client engagement.

• Support event planning and retail strategy to drive revenue in North America.
• Plan and produce events and trunk shows in different markets.
• Develop in-store retail event calendar and activities aligning with market calendar and global launch plan.
• Develop events and joint promotion campaigns to recruit new clients.
• Align Retail Activation Plan with Client, Product & Communication strategy.
• Close engagement with landlord resources for in‑store activity organization with shopping mall client database leverage.

• Develop client communication plan in line with drive‑to‑store activities.
• Plan client engagement activities, ensure implementation & measure results and performance.
• Monitor boutique client contact and follow‑up actions.
• Define local Client & CRM strategy and actions aligned with annual business plan.
• Develop key strategies on client acquisition, retention and re‑activation.
• Design & optimize client journey and experiences across boutiques and touchpoints.
• Develop client follow‑up programs and in‑boutique experiential activations.
• Monitor data capture & CRM KPIs and develop improvement plans to reach monthly & annual targets for the region and per store.
• Conduct CRM data analysis with insights sharing.
• Manage all CRM tools according to HQ guidelines.
• Support planning and communication with stylist, partners and retail network.
• Initiate partnerships to drive traffic to the boutiques while respecting the branding positioning and regional strategy.

• Support Selling Ceremony and Client Journey trainings.
• Conduct CRM training with each store to help them reach targets and track KPIs.
• Responsible for creating, developing and supporting the global roll‑out of the company’s training strategy.
• Build a training strategy with all regional trainers and define KPI and achievement targets.
• Develop and create the training collection and technical books.
• Creation of digital training and retail meeting content.
• Organize an induction day for retail or HQ new hires.
• Creation of Product Launch Plan and Product Training Guides.

• Align with the Merchandising strategy to understand and drive buying pattern per client target.
• Participate in updating, creating, maintaining and optimizing systems.
• Creation of a Product News document that regroups training, CRM, digital, merchandising and communication qualitative information.
• Collect feedback from regions and share results with teams.

• Minimum 10 years of professional experience related to client relations; luxury goods related industry preferred.
• Previous omnichannel experience.
• Professional communication style both verbal and written, excellent organizational and presentation skills.
• Detail oriented.
• Capable to work independently and as a team player.
• Strong problem‑solving skills and results oriented.
• Flexible and adaptable to changing priorities; proactive approach to completing tasks.
• Strong time management skills; ability to manage several projects simultaneously and timely.
• Proficient in Word, Excel, PowerPoint, Concur, SAP, CRM analytical platform, InDesign.
• Education:
  
  Bachelor’s Degree in a related field preferred.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be…